Right of Withdrawal
Return and Refund Policy
At Kitleon, we want to offer our customers a safe, fair, and enjoyable shopping experience. We understand that there may be situations where a return, exchange, or refund is necessary. That's why we have made this policy clear and transparent.
Our Commitment to Transparency
We attach great importance to clear information and fair processes. Our return and refund policy aims to ensure that every request is handled with care, reliability, and professionalism.
Scope of this Policy
This return and refund policy applies to all orders in the following stores:
🇫🇷 France
🇧🇪 Belgium
🇩🇪 Germany
🇪🇸 Spain
🇮🇹 Italy
🇳🇱 Netherlands
🇨🇭 Switzerland
🇬🇧 United Kingdom
Please note that the return and refund conditions applicable to France also apply to Belgium, Germany, Spain, Italy, the Netherlands, Switzerland, and the United Kingdom. All customers in these markets are subject to the same return periods, conditions, return costs, and refund procedures.
Return Conditions
We accept returns for both defective and non-defective products. An exchange is also possible if the following conditions are met:
1. Return Period
You can return items within 30 days of receiving the goods.
2. Product Condition
For a return, the item must be new and unused. This means the item must be in the same condition as when you received it, ideally in its original packaging.
3. Excluded Items
Personalized products (jerseys with custom flocking: name and number chosen by the customer) or products already worn or washed may be excluded from return, if they have been personalized or used.
Return Method and Fees
Returns are made by post.
The cost of the return label or return shipping is borne by the customer.
There are no restocking fees.
Damaged or Defective Items
At Kitleon, we ensure that every order reaches you in good condition. If your item is delivered damaged or defective, please contact us within 7 days of receiving the goods.
Please send us an email at info@kitleon.com with the following information attached:
- Your order number
- Photos of the damaged or defective item
- Photos of the packaging if it is damaged
- A brief description of the problem
After reviewing your request, we will offer a replacement, exchange, or refund as appropriate.
How to Request a Return
If your order meets the above conditions, please proceed as follows:
- Contact us by email at info@kitleon.com to register your return.
- Await our return instructions.
- Send the item by mail to the return address we provided.
Please package the item securely. We recommend shipping with tracking, as we are not responsible for packages lost during return.
Refund Processing
Once we receive and verify your return, we will inform you of the approval or refusal of your refund.
Refund processing takes place within 10 days of receipt and examination of the returned goods.
The refund will automatically be made to the original payment method.
Please note that, depending on the payment provider, it may take a few extra days for the amount to appear in your account.
Exchange
We accept exchanges provided the item meets the return conditions. Please contact us by email first so we can inform you of the next steps.
Contact Information
If you have any questions about returns, exchanges, or refunds, you can contact us at any time:
Company Name: ATHLEON SPORT LTD (Kitleon)
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@kitleon.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM
We strive to respond to all inquiries within 1 to 2 business days.